Accounts

To be able to buy on our site you will have to create an account

• If you are an individual, tick the appropriate box
• If you are a professional, tick the professional box to receive an invoice.

There is a special section on the site where you can change your personal details or login details.

You can also track your orders and order history.

You can also change your password

Deliveries

Due to certain conditions and restrictions we cannot deliver to these areas:

• Asia
• America
• Middle East
• Switzerland
• Turkey
• Ukraine
• Russia

With regard to delivery times, all deliveries concerning :

• Belgium are sent using the BPOST 24h pro service; delivery time: 1 to 2 working days
• Netherlands, Luxembourg, France; lead time: 2 to 5 working days
• Rest of Europe: 2 to 7 working days
• Greece, Malta, Baltic States; lead time: 3 to 8 working days

Your order has a tracking number that can be checked on bpost.

Payment

There are two secure payment methods on our site. The first is PayPal, and the second is a bank payment via Stripe, which supports services such as VISA, Bancontact and Maestro.